At PaliaMarket, customer satisfaction and order safety are our top priorities. We stand behind every transaction with our official 7-Day Refund Guarantee.
1. 7-Day Refund Guarantee
You have a 7-day refund window from the time your order is placed to request a full refund or order adjustment under the following conditions:
Order Not Delivered: If we are unable to process or deliver your requested items due to system maintenance or technical issues on our end.
Duplicate / Accidental Purchases: If you accidentally placed duplicate orders for the same items.
2. Exceptions & Non-Refundable Items
Orders that have already been fully delivered to your Palia character and verified as completed are non-refundable unless a technical error occurred during delivery.
Promotional code discounts or bonus referral credits redeemed on an order cannot be refunded as cash.
3. How to Request a Refund
To request a refund within your 7-day window, simply contact our support team: