Terms of Service

Welcome to PaliaMarket. These Terms of Service ("Terms") govern your access to and use of the PaliaMarket website, store, and related services (together, the "Service"). By creating an account, placing an order, or otherwise using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

1. Who we are

PaliaMarket is an independent, fan-operated marketplace offering digital in-game items, collectibles, and rewards for the game Palia. PaliaMarket is not affiliated with, endorsed by, or sponsored by Singularity 6 or the makers of Palia. All game names, trademarks, and related imagery belong to their respective owners.

2. Eligibility & accounts

• You must be at least 13 years old (or the minimum digital-consent age in your country) to use the Service. If you are under 18, you confirm you have permission from a parent or guardian.
• You are responsible for keeping your account credentials secure and for all activity that happens under your account.
• You agree to provide accurate account and in-game delivery information. We are not responsible for failed deliveries caused by an incorrect in-game name.

3. Orders, pricing & payment

• Prices are shown in your selected currency and may be converted from a base currency at checkout. Applicable taxes or processor fees may apply.
• Payments are processed by a third-party provider (PayPal). We do not store your full card details. Your use of that provider is also subject to their terms.
• An order is confirmed once payment is successfully authorized. We reserve the right to cancel or refuse any order, including where we suspect fraud, abuse, or pricing errors.

4. Delivery of digital items

Items are delivered in-game to the character name you provide. Delivery typically requires you to be reachable in-game and may take time depending on availability and queue. If we are unable to deliver an order, we will work with you to arrange delivery or issue a refund.

5. Account access

Many items can only be delivered straight to your Palia character, which means we need access to your Palia account to complete them. Items that need it are marked as requiring account access in the shop. By placing an order that includes them, you agree to provide that access.

• Account access is set up by syncing your character with the Service. Passwords are encrypted during sync and handled by our automated delivery system — they are never visible to our staff.
• We use account access only to deliver the items in your order and to power features you choose to use, such as inventory sync.
• If an order needs account access and it is not provided, we cannot complete delivery of those items. See section 7 (Refunds).
• You are free to change your Palia password at any time once your delivery is complete.

More detail is in our FAQ.

6. Rewards & referrals

• XP, wheelspins, path rewards, and referral bonuses have no cash value, cannot be exchanged for money, and may only be used within the Service.
• We may adjust, expire, or revoke rewards obtained through error, fraud, bugs, or abuse of promotions.
• Reward and referral program terms may change over time; the current terms shown in the Service apply.

7. Refunds

Because most items are delivered digitally and in-game, orders are generally non-refundable once delivery has begun or completed. Before delivery, or if an item cannot be delivered, you may request a refund by contacting support. We handle refund requests in good faith and in line with your local consumer-protection rights, which are not affected by these Terms.

8. Acceptable use

You agree not to misuse the Service, including by attempting to gain unauthorized access, exploiting bugs or promotions, using automated tools to place orders or farm rewards, reselling in ways we prohibit, or engaging in fraudulent chargebacks. We may suspend or terminate accounts that violate these Terms.

9. Third-party services

The Service relies on third parties for payments, email, and hosting. We are not responsible for the availability or actions of those third parties, though we choose reputable providers.

10. Disclaimers & limitation of liability

The Service is provided "as is" without warranties of any kind. To the fullest extent permitted by law, PaliaMarket is not liable for indirect, incidental, or consequential damages, and our total liability for any claim is limited to the amount you paid for the order giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

11. Changes to these Terms

We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above. Your continued use of the Service after changes take effect means you accept the revised Terms.

12. Contact

Questions about these Terms? Reach us through Contact Support.